ShopVitals Terms of Service

ShopVitals — Terms of Service

Effective date: November 6, 2026

These Terms of Service ("Terms") govern use of ShopVitals ("the App"), provided by AGENDA365.COM LLC, Battle Ground, WA, USA ("we," "us"). By installing or using the App, the merchant ("you") agrees to these Terms.

1. The service

ShopVitals is a dashboard for Shopify merchants that runs four read-only checks against the merchant's own store:

  1. Products with no US shipping option
  2. Items that show as sold out while still listed
  3. Orders that have remained unfulfilled past a threshold the merchant sets
  4. Products whose delivery estimates conflict with the shipping promise the merchant sets in the App (processing time and US delivery window)

The App presents the results as flags, together with a health score, a flag board (raise, edit, resolve, reopen, or remove flags), editable shipping-promise settings, and an activity log.

2. The App is advisory only

  • The checks are advisory. They surface possible problems for the merchant to review; they are not a guarantee that every problem in a store will be found, and a flag is not proof that a product, order, or delivery estimate is wrong.
  • The App is read-only with respect to your store. It does not create, edit, publish, fulfill, cancel, or delete products, orders, or settings in your Shopify store. Any fix is made by you, in Shopify or with your suppliers, outside the App.
  • Check results depend on the data Shopify's API returns and on the settings you enter in the App. Incorrect settings (for example, a delivery window that does not match your actual policy) will produce results based on those settings.
  • You are responsible for verifying a flag before acting on it and for all decisions you make about your store, products, orders, and customers.

3. Subscriptions and billing

  • The App is offered with a 7-day free trial, a Starter plan at $9/month, and a Pro plan at $19/month.
  • All charges are billed through Shopify. Subscription charges appear on your Shopify bill and are handled under Shopify's billing terms; we do not collect or store your payment card details.
  • The free trial begins when you approve the subscription in Shopify. If you uninstall the App or cancel before the trial ends, you will not be charged.
  • Paid plans renew monthly until cancelled. Plan changes and cancellations take effect in accordance with Shopify's billing rules.
  • Prices may change in the future. Price changes will be handled through Shopify's billing system and will apply as Shopify's rules provide.

4. Acceptable use

You agree not to:

  • Use the App for any unlawful purpose or in violation of Shopify's terms or policies
  • Attempt to access another merchant's store or data through the App
  • Reverse engineer, disrupt, overload, or attempt to gain unauthorized access to the App or its systems
  • Resell or sublicense access to the App except as permitted by Shopify
  • Submit false information through the App

You are responsible for activity under your store's installation of the App and for keeping access to your Shopify account secure.

5. Availability

We aim to keep the App available and the checks working, but the App is provided "as is" and "as available." The App may be interrupted, delayed, or unavailable from time to time, including for maintenance, updates, or issues outside our control (such as Shopify API availability). We may change, add, or remove App features. We do not warrant that the App will be uninterrupted, error-free, or that check results will be complete or current at every moment.

6. Limitation of liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost sales, or lost data, arising from use of or inability to use the App — including damages resulting from acting, or not acting, on a flag or check result.
  • Our total liability arising out of or relating to the App is limited to the amounts you paid for the App in the three months before the event giving rise to the claim, or USD $50, whichever is greater.
  • Nothing in these Terms limits liability that cannot be limited under applicable law.

7. Indemnification

You agree to indemnify and hold harmless AGENDA365.COM LLC from claims, damages, and reasonable expenses arising from your use of the App in violation of these Terms or of applicable law, or from decisions you make about your store based on App results.

8. Termination and uninstalling

  • You may stop using the App at any time by uninstalling it from your Shopify store. Uninstalling cancels future use; subscription handling on uninstall follows Shopify's billing rules.
  • We may suspend or terminate access to the App for a store that violates these Terms, abuses the service, or creates a security or legal risk.
  • On uninstall, the App's handling and deletion of stored shop data is described in the Privacy Policy, including deletion in connection with Shopify's shop/redact process.

9. Privacy

Use of the App is also governed by the ShopVitals Privacy Policy, which describes what data the App accesses and stores and how Shopify's mandatory privacy webhooks are honored.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by an updated effective date in this document. Continued use of the App after a change takes effect constitutes acceptance of the updated Terms.

11. Governing law

These Terms are governed by the laws of the State of Washington, USA, without regard to its conflict-of-laws rules.

12. Contact

AGENDA365.COM LLC Battle Ground, WA, USA Email: agenda365.com@gmail.com